Frequently Asked Questions

Your friendly guide to understanding how Claim.MD makes managing claims simple and straightforward.

General Questions

Claim.MD is a comprehensive claims clearinghouse that simplifies the submission and processing of healthcare claims. Our platform ensures faster approvals, reduces rejections, and optimizes your revenue cycle by efficiently routing claims to payers with real-time updates and error notifications.

Pricing & Subscription Plans

Claims Processing

Customer Support & Resources

Security, Compliance, and Reliability

Billing & Payments

Competitive Differentiation

On-Boarding & Setup

Software Vendor Integration

Frequently Asked Questions

General Questions

What is Claim.MD, and how does it help with claims processing?

How do I know Claim.MD will work with my EHR/PM system or billing platform?

What types of healthcare organizations does Claim.MD support?

Pricing & Subscription Plans

What are your subscription plans, and what do they include?

Can I cancel or upgrade my plan anytime?

What happens if I exceed my plan's claim submission limit?

Are there any hidden fees beyond the subscription cost?

Claims Processing

How long does it take to start submitting claims after signing up?

How fast are claims processed with Claim.MD?

Can I check the status of my claims in real time?

What types of claims does Claim.MD support?

Do you support the submission of secondary claims?

What if a claim gets rejected? Can I get support in correcting and/or resubmitting it?

Customer Support & Resources

What kind of customer support does Claim.MD offer?

Do you offer training for new users?

Where can I find tutorials, guides, or FAQs for using Claim.MD?

Security, Compliance, and Reliability

How does Claim.MD ensure the security and privacy of my data?

Is Claim.MD HIPAA-compliant?

What happens if Claim.MD experiences downtime?

Billing & Payments

How am I billed for Claim.MD services?

What payment methods do you accept?

Can I get a refund if I cancel my subscription?

Competitive Differentiation

What makes Claim.MD different from other claims clearinghouses?

Can Claim.MD help reduce claim denials and rejections?

On-Boarding & Setup

Do you offer any trials or demos before purchasing?

How easy is it to switch from another clearinghouse to Claim.MD?

Software Vendor Integration

How can software vendors integrate with Claim.MD?

What is the difference between Customer Owned Accounts and Vendor Owned Accounts?

How does Claim.MD ensure a smooth transition for vendors switching from another clearinghouse?